Syracuse Office: (315) 695-2008 | Buffalo Office: (716) 893-3643

To place an order: Call us at 315-695-2008

Shortly after you place an order, you will receive an e-mail verifying your purchase as well as tracking information. Shipping is generally same day if ordered before our pickup time. This will be confirmed over the phone.



Syracuse Supply has several very close relationships with financial institutions which deal only in the machine tool & industrial supply industries. Please contact your Sales Engineer to get the best financial option to meet your needs. Contact us directly to learn more about our financing options.


Shipping policy:

UPS Upgrade Saver Program

Receive all in-stock items of your order in 2 business days. Pay normal ground shipping to your location plus a flat rate upgrade charge. Order Total will not include S&H or tax (if applicable).


UPS Next Day Upgrade (UPSNDA SAVER)

UPS Standard Ground Rates + $4.99 (0 – 10 lbs.)
UPS Standard Ground Rates + $9.99 (11 – 20 lbs.)


UPS 2nd Day Upgrade (UPS BLUE UPG)

UPS Standard Ground Rates + $1.99 (0 – 10 lbs.)
UPS Standard Ground Rates + $3.99 (11 – 20 lbs.)


UPS 3rd Day Upgrade (UPS 3 DAY UPG)

UPS Standard Ground Rates + $0.99 (0 – 10 lbs.)
UPS Standard Ground Rates + $1.99 (11 – 20 lbs.)

Certain zip codes may NOT qualify. If over the weight limits then it will NOT qualify. A web representative will contact you if your ship via will have to change. They will first attempt by phone. If no answer, a voicemail will be left and then a follow up email will also be sent.



Syracuse Supply Industrial wants you to be completely satisfied with your purchase. We will replace or issue credit on standard stock merchandise in unused condition. Returns must be pre-authorized and must be returned within 30 days of original ship date. Call our customer service department at 315-695-2008 to arrange your return authorization number. Be sure to include the original packing slip (or a copy) or invoice in the package. Shipping must be prepaid. We will not accept C.O.D. shipments. All credits and returned products are subject to inspection and restocking fees. We reserve the right to decline the return or credit of any product deemed misused or damaged.


Damages, Shortages and Claims

Should a UPS shipment arrive visibly damaged, REFUSE THE SHIPMENT & call us at 315-695-2008 to request a replacement. We will immediately initiate a claim with the carrier and a new order for the damaged merchandise. Should you receive a UPS shipment with hidden damage, call 315-695-2008 to advise our office of the damages and we will assist you with your claim and enter a new order for the damaged merchandise if necessary. Keep ALL damaged goods, container and packaging until you are advised to dispose of them. All claims must be reported within 5 business days of receipt of merchandise.

Should a truck or motor freight shipment arrive visibly damaged, customer should REFUSE THE SHIPMENT & sign the delivery receipt ‘package received damaged’, as ALL VISIBLE DAMAGE MUST BE NOTED AT TIME OF RECEIPT. Should you receive a truck or motor freight shipment with hidden damage, the carrier must be notified within 24 hours of delivery. Keep ALL damaged goods, container and packaging for the carrier’s inspection. For all shipments under a customer’s collect carrier account, the customer must file the claim directly with the carrier. Call 315-695-2008 for assistance and/or to place a replacement order if required.